We do not accept returns on jewellery products that are for piercings.
Return requests will be approved at the discretion of State Of Rae.
Products will not be eligible for return if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.
There will be an additional R65 re-packaging fee (local only) for products returned not in their original, undamaged packaging.
Please contact info@stateofrae should you wish to return a purchase.
Please note that items arriving after the 7 working day return deadline will not be accepted and will be returned to sender. The refund will be made to the same method that was used for the purchase. This refund will exclude the shipping fee.
In the case of incorrect/damaged/faulty/late goods – exchanges or replacements are the responsibility of State of Rae. Please notify us of the incorrect/damaged/faulty/late product within 3 days of receipt of the product.A general right to return (a ‘cooling off period’), for seven days after delivery, for any reason, without penalty,but the consumer will be liable for the costs of returning the goods.
State Of Rae does not have a physical retail store. We are an online retailer and deliver nationwide. We do not allow for order collections from our office or warehouse. The service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person. i.e. If the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
State Of Rae cannot deliver to PO boxes, farms or rural areas.
It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
All orders are sent packaged in boxes or flyer bags, with no indication as to the contents whatsoever. Your order is discreet.
State Of Rae will from time to time offer promotional shipping rates.
State Of Rae reserves the right to amend delivery costs at any time. All changes will be disclosed here.
State of Rae is not liable for any customs duties, vat or additional fees on international deliveries. This is the customer's responsibility.
State of Rae will not be held liable for any loss of parcels in transit.